Services & Pricing

Your business needs are unique so the support you need will be unique as well! I bring business techniques from many industries and tailor my approach to your practice ensuring you and your customers receive the best service possible.

Dedicated Management

For those needing daily & weekly tasks accomplished. We'll identify your scream-worthy to-dos, then I'll take over and you never have to deal with them again!

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Projects

For those with select organizational projects that they just don't have the time or know-how to knock out. We'll set up a timeline and agree on milestones, then it'll be off your mind!

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Coaching Session

For those who just need a little guidance to get their admin workload under control. We'll connect to discuss your pain points then I'll provide expert advice and some helpful assets to set you on the path of success!

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"Courtney's strategic, customer-oriented mindset has proven her a great partner to get business done.   My customers go out of their way to compliment her courteous, professional service.  My in-person staff appreciates her timely coordination."

Jan Brubacher - North Road Farm, Equine Therapy

Dedicated Management

Operating a practice solo can be tough. Who calls your clients when you're sick? Who keeps track of the client waitlist to fill that opening first thing tomorrow? Who follows up with a client when their credit card is declined?

It doesn't have to be you. This isn't why you got your degree.

As your dedicated practice manager, I can take over juggling the many business tasks that make up a successful practice. I'm a partner that makes owning a practice a joy instead of an overwhelming mountain of to-do's.

Areas of Service:

  • Client service, experience, and success
  • Create clear, actionable Standard Operating Procedures (SOPs) for common Operational or Administrative tasks. The end result of a task should be the same regardless of who is executing it!
  • Payment processing and delinquent accounts.
  • Bookkeeping with QuickBooks Online
  • Identifying tasks that can be automated or streamlined with software
  • Business projects
  • Staff coordination and management
  • Emergency relief

Pricing: Minimum 5 hours a week at $35 per hour ($175 per week).

Why do I have a minimum of 5 hours? Having this minimum commitment from you is what lets me be dedicated to you. After years of working with solo practice owners, I've found that this is a time commonly met on a weekly basis so no hours go to waste!

Projects

Sure, you can do these things but they've been sitting on your to-do list for how long now?

These projects are good for long-term practice growth but if you're already juggling the urgent short-term tasks needed to run a business, it's easy to deprioritize them.

Contracting an operator to knock these out can make the daily tasks all the easier and ultimately create a business thats simpler for you to run solo.

Projects:

  • Writing automatic responses and personalizable email templates.
  • Analyze current processes to determine what can be automated, optimized, or streamlined so operations are easier to manage going forward.
  • Source, set up, and trouble-shoot new software.
  • Website review and copy editing.
  • Website updates on Webflow, Wordpress, Wix, Square, & Shopify.
  • Social Media content calendar and bulk scheduling.
  • Credentialing

Pricing: Project pricing is a bit more variable. Let's review parameters, requirements, timeline, and possible milestones.

Coaching Session

Sometimes you just need someone to point you in the right direction. If you have a specific question or challenge or you have a vauge sense that something in your practice can just be better, I can help.

Pricing: $300 for an hour call reviewing 3 specific topics + any other questions you have along the way.

Topics

  • What software to use for XYZ
  • What's HIPAA and do you need to follow it
  • Website builder options
  • Building SOPs
  • Crafting a delightful customer experience
  • Writing the perfect customer emails
  • Anything else that is stumping you
  • Legal requirments